Frequently Asked Questions
What are your business hours?
Our store hours change depending on the season. It's always best to call before you want to come. Or follow us on social media for up to date hours.
Are you Peanut or Nut free?
Sorry, we are not peanut or Nut free!
How long will the cookies stay fresh?
Our Soft Gingerbread stays fresh for three months and our Old Fashioned Sugar Cookie for two months. Any of our cookies that come in a black bottom container are date stamped on the bottom with a Best Before date.
How do I store the cookies?
Our cookies don't need to be refrigerated. They do best in a room temperature environment away from sunlight (so the icing colours don't fade). If you do put our cookies in the fridge or freezer, the icing colours will bleed when they come to room temperature.
What type of icing do you use?
With all our decorated cookies we use royal icing.
How much does it cost for a custom cookie?
Our prices can go from $2.50 up. Generally for our regular size cookie (around 4”), prices can start at $4.50 each and go up from there depending on how custom it is. They come individually wrapped and twist tied with a small wire garland. If you would rather have them ribboned, thats not a problem! An extra charge of $0.25 per cookie for ribbon. To inquire about a custom cookie and pricing, please email us for a quote!
What is the minimum for a custom order?
A minimum of 12 pieces per design is required for a custom order for any of our regular size cookies. For smaller platter size cookies, a minimun of 24 pieces is required.
How much notice do I need to give for a custom order?
Because there is usually a lot of back and forth through emails/phone calls, we require all custom orders to be confirmed 10 business days prior to the event to ensure we schedule your order in appropriately.
Do you wholesale?
We do! if you are a business interested in carrying our cookies, please email us for information.
Where are your cookies carried?
We wholesale our cookies in and around the GTA as well as locations in Sarnia, London, and Sudbury Ontario. If you want to know which location is closest to you, click on our About section to view a map!