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Frequently Asked Questions

What are your business hours?
It’s always best to call ahead before you want to come for a visit so we know to be here for you! But generally during our major holidays (Easter and Christmas) we are open 9:00am-5:00pm Monday to Friday, call for Saturday and Sunday hours!

Are you Peanut or Nut free?
Sorry, we are not peanut or Nut free!

How long will the cookies stay fresh?
Our Soft Gingerbread is good for three months and our Old Fashioned Sugar Cookie is good for two months. Any of our Blackboxes, and Flavours are date stamped on the bottom of the container.

How do I store the cookies?
DO NOT put any of our cookies in the fridge of freezer. It will change how soft our cookies are, as well the icing and colours will run once you take them out and they come to room temperature.

What type of icing do you use?
With all our decorated cookies we use royal icing.

How much does it cost for a custom cookie?
Our prices can go from $2.00 up. Generally for our regular stock size cookie (around 4”), prices can start at $3.75 each and go up from there depending on how custom it is. They come individually wrapped and twist tied with a small wire garland. If you would rather have them ribboned, thats not a problem! An extra charge of $0.25 per cookie for ribbon.

What is the minimum for a custom order?
A minimum of a dozen pieces is required for a custom order.

How much notice do I need to give for a custom order?
We require custom orders to be confirmed 10 business days prior to the event.


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